If it turns out that your garments do not fit you perfectly…..no problem! Zimardi is here to make sure that your garments fit as perfect as possible. When your garments are delivered to you try them on for size. If they do not fit you as well as you would like we will happily credit your account up to $75 (AUD) of the alteration cost which you can use for your next purchase.
The first step to getting your garment corrected is to download the Alterations Form. Once you have got a printed copy you then go to a local tailor with the form and have your adjustments made. Please make sure that the tailor notates all alterations that were made to your garment on the form. In order to receive your full alterations credit an accurately filled out alterations form must be provided.
Also, please remember to keep your receipt. Once you have your alterations done take the completed form and your receipt, scan a copy or take a photo of both and send it to us via email to firstname.lastname@example.org. Once we receive all the necessary information we will happily credit your account in the amount of the alterations which you can then use for your next purchase, up to $75 (AUD). Also, if you wish for your profile to be updated with your newest measurements, please make sure to notate that in the email. We will gladly make the changes so that in the future when you reorder garments your updated measurements are ready to go!
Please note that you can only receive credits for alterstions within 30 days of receipt of the garments. Therfeore, you must provide the requested information within 30 days of receiving the garment. When requesting an alterations credit, again, please make sure that you have the completed alterations form and you have the receipt. As stated above make sure the tailor notes all adjustments made to your garment. This will ensure that we not only add the credit to your account correctly but we are able to update your new measurements to your profile appropriately.
If you have any questions or need assistance please feel free to contact our alterations department at email@example.com letting us know exactly what the problem is. 100% customer satisfaction is our number one concern! We are more than happy to help!
It is a rare occasion that garments cannot be altered to fit properly. However, if that rare occasion happens to be the one you are in….no worries! Zimardi will gladly remake your garment for you.
Just register at Zimardi to receive a $15 (AUD) credit!